Flovinn answers every guest question from your property guide — not the internet. They get accurate, sourced answers in their language. You get your evenings back.
Guest conversations are never used to train AI models. EU-hosted infrastructure.
This is the same model your guests would talk to — answering only from a small property guide we wrote for a fictional Florentine B&B. Push it. Try a curveball.
A 6-room B&B in a 17th-century palazzo. Run by Elena and her son Tommaso. Pets welcome. Late breakfast is non-negotiable.
Demo runs locally on a small example KB — real Flovinn uses retrieval + your live property guide.
Flovinn detects what your guest writes in, then replies in kind — using your tone and your house manners.
How Flovinn's hotel WhatsApp AI concierge works — from setup to first automated guest reply.
You'll spend an afternoon teaching Flovinn about your property. After that, it's mostly waiting for the moments when a guest needs you, not the bot.
House rules, neighbourhood favourites, the squeaky window in room 4. We read it once — and remember every detail, in every language.
Guests message the same WhatsApp they already use to text their mum. No app to install, no link to follow — just a green tick and a real reply.
Routine questions get instant, on-brand replies. When a guest wants a human, one tap puts it in your inbox — with full context. If a question falls outside your guide, Flovinn tells the guest it's checking with staff and flags it to you immediately. It never guesses.
Boutique hotel guest messaging software — WhatsApp, web chat, multi-property, all in one inbox.
Teach it your property once. It handles the questions, the languages, and the 3am check-in requests — so your morning starts with coffee, not a backlog.
Your staff see every conversation across every property in a single inbox. The AI handles the easy ones; humans take over with one tap.
Upload your guides and house rules. The AI quotes only from your knowledge — and shows the source for every answer.
Guests tap one WhatsApp message to open their private stay page — no app, no password. Check-in code, wifi, your favourite bakery, all in one place.
Pre-stay, in-stay and post-stay messages all live alongside the booking. Past guests are remembered, not re-onboarded.
Each property keeps its own number, voice, knowledge, and team. You see them all together when you want — and never when you don't.
Every guest gets a transparent AI consent flow. Guest data is automatically anonymised after checkout — no manual cleanup required.
Every conversation — across every property, in every language — flows through one feed. The AI handles 9 in 10 in seconds. The rest, only the rest, get your attention.
Automation rate, response time — in plain English. Walk into Monday knowing exactly where the AI earned its keep and where it needed you.
Flovinn vs. manual WhatsApp vs. generic hotel chatbot — how they compare for boutique hotel guest communication.
You could juggle WhatsApp on your phone. You could install a chatbot from 2019. Or you could have something built for the way guests actually talk to small hotels.
A flat base. A small per-check-in rate. A cap — so no matter how busy your season gets, there are never any surprises.
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Be among the first 50 boutique hotels on Flovinn. Free during early access — no credit card, no commitment. Founder accounts lock in a rate that's guaranteed forever, no increases, ever.