Privacy Policy
Last updated: May 2026
1. Who we are
Flovinn operates as a data processor on behalf of your hotel (the data controller). Your hotel determines the purposes for which your personal data is processed.
2. What personal data we collect
- Name and phone number (provided by your hotel at booking)
- Chat messages you send during your stay
- Language preference
3. Why we collect it
To provide AI-powered guest support services during your hotel stay.
4. Who processes your data
- Your hotel (data controller)
- Flovinn (data processor)
- OpenAI, Inc. (US) — AI response generation, under a Data Processing Agreement
- Meta Platforms (US) — WhatsApp message delivery
- Vercel Inc. (US) — AI infrastructure
- Pusher Ltd. (UK) — real-time messaging
- Supabase Inc. (EU) — database hosting (AWS EU West 1)
5. How long we keep it
Your personal data is retained for 90 days after your checkout date, after which it is anonymized. Chat message content is deleted after this period.
6. Your rights
You have the right to: access your data, correct inaccuracies, request erasure, object to processing, and data portability. To exercise these rights, contact us at [email protected].
For guests in Turkey: You may also apply under KVKK Art. 11 by contacting [email protected]. We will respond within 30 days.
7. Cookies
We use session cookies (flovinn_guest_token, flovinn_guest_session) solely for authentication. No tracking or advertising cookies are used.